Complaints Procedure – TS Accounting

We are committed to providing a high-quality service.
If you are dissatisfied, please follow the process below.

Step 1 – Informal Resolution

Please contact your usual TSA contact or email:
📧 [email protected]
We aim to resolve issues promptly and informally where possible.

Step 2 – Formal Complaint

If unresolved, submit your complaint in writing including:

Your name

Business name

Description of issue

Relevant dates

We will acknowledge within 5 working days and aim to resolve within 28 days.

Step 3 – Escalation

If you remain dissatisfied, you may escalate the complaint to our senior management for independent review.

External Resolution

If still unresolved, you may refer your complaint to the relevant professional body or the Financial Ombudsman Service where applicable.